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PRODUCT RETURN: WRONG FUEL POINT
- Go to POINT OF SALE START under the POINT OF SALE menu item
- Choose a point of sale terminal
- Click on the three dots in the top toolbar of the point of sale display
- Choose Product return
- (Click on X or press the Escape key to return to the point of sale display) or
- Click on the Product return button in the top toolbar of the point of sale display
- Choose the fuel product that has been paid by mistake
- Enter the price of the mistakenly paid fuel product in the "Price" field
- Choose the reason for the return in the "Reason" field
- Click on Accept
- Click on To pay out
- Click on Cash and pay out the correct amount
- Click on Print receipt, if desired
- Click on X or press the Escape key and close the Goods return message
- Click on the three dots in the top toolbar of the point of sale display
- Choose Manual fuel sale
- (Click on X or press the Escape key to return to the point of sale display) or
- Click on the Manual fuel sale button in the top toolbar of the point of sale display
- Choose the correct fuel point
- Choose the fuel product that has actually been obtained
- Enter the quantity of the fuel that has been fueled up in the "Quantity" field
- Enter the corresponding total amount in the "Amount" field
- Enter the price per unit in the "Product price" field
- Click on Accept
- Click on To pay
- Choose the desired currency in which the customer wishes to pay
- Complete the payment using the desired payment type
- Pay out any change due
- Click on Print receipt, if desired
- Click on X or press the Escape key and close the Payment completed message
In CiRRUS, you have numerous options for processing a sales process at the point of sale terminal. It can happen that a customer pays for fuel from the wrong fuel point by mistake and only notices this after the payment has been completed.
To correct a payment for the wrong fuel point, open POINT OF SALE START under the POINT OF SALE menu item. You are now in the Point of sale view. Choose the desired point of sale terminal.
Click on the three dots in the top toolbar of the point of sale display or choose the Product return button there if you have configured this for quick access in the toolbar. Now choose the fuel product that has been paid for by mistake. The Price pre-selection dialog opens. Enter the amount of the mistakenly paid fuel product in the "Price" field. Choose the reason for the return in the "Reason" field. Now click on Accept, To pay out and Cash, in this exact sequence. Pay out the correct amount to the customer.
Click on Print receipt in the window that has just popped up if you desire a receipt for the goods return, otherwise click on X or the Escape key and close the Payment complete message.
Click on the three dots in the top toolbar of the point of sale display or choose the Manual fuel sale button there if you have configured this for quick access in the toolbar. Choose the correct fuel point, then the fuel product the customer has actually obtained. The Quantity/price selection dialog field opens. Enter the quantity of fuel that has been fueled up in the "Quantity" field and the corresponding total amount in the "Amount" field. Enter the price per unit in the "Product price" field (e.g. price/liter for fuel and price/kg for gas) and click on Accept.
Now initiate the payment process by clicking on the To pay button. If the customer wishes to pay in a currency other than the primary currency, click on the button with the corresponding currency code. Complete the payment using the desired payment type and pay out any change due. Click on Print receipt in the window that has just popped up if the customer desired a receipt, otherwise click on X or press the Escape key and close the Payment completed message. The receipt of the correct fueling process will show the actual fuel point.
You now know how to reverse the sale of an incorrect fueling process and collect payment by processing a manual fuel sale within one individual transaction.